Refunds & Digital Goods
Last updated 19 October 2026
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our services also come with guarantees that cannot be excluded. Nothing in this policy limits those rights, and they are not limited to a fixed number of days.
Digital goods and change of mind
Our products are downloadable software delivered immediately with a license key. We do not offer refunds for change of mind once a license key has been issued and the download has been accessed or the license activated. If you have not yet downloaded or activated your purchase, contact us within 14 days of purchase and we will consider a change-of-mind refund.
When we will refund or fix
- You were charged twice, or a technical fault on our side prevented delivery
- The product has a major failure or is materially not as described
- A minor fault we cannot fix within a reasonable time
- Any other situation where the Australian Consumer Law requires it
Monthly plans
You can cancel a monthly plan at any time, which stops future charges. We do not refund part months for change of mind, but your consumer guarantee rights still apply.
How to request a refund
Email sales@neurovadigital.com with your order number, what went wrong and whether the license was activated. We aim to reply within 2 business days. Approved refunds go back to the original payment method, and the related license key is deactivated.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve problems quickly. If a payment is reversed, the related license key may be deactivated.